RETURN A PRODUCT IN 3 EASY STEPS
LOGIN & REGISTER YOUR PRODUCT
SELECT A LOCATION
PREPARE YOUR PACKAGE
Login to register and return in My Account.
Enter your preferred pickup or drop off location.
Stick the return label on the outside of your package.
Something not quite right or having second thoughts? We are happy to return or exchange your unworn, unaltered, unwashed, with original tags on product(s) within 30 days at zero cost to you (minus shipping costs). All returned items must also be accompanied by original packaging (ie. Lingerie packaging / bags). All panties are FINAL SALE, zero exceptions.
To return, log into your account online at www.ilovevana.com by logging into your order details, selecting the product(s) you wish to return, and indicating whether you’d like a refund or exchange. Follow the steps to schedule a carrier pick-up or drop-off service and have your packaging label printed to attach to the returned package.
|On orders over $150
|1-7 Business Days